NHS 111

The NHS 111 phone line makes it easier for you to access local NHS healthcare services in England. You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

When should you use NHS 111?

You should use the NHS 111 service if you urgently need medical help or advice but it’s not a life-threatening situation.

Call 111 if:

  • you need medical help fast but it’s not a 999 emergency
  • you think you need to go to A&E or need another NHS urgent care service
  • you don’t know who to call or you don’t have a GP to call
  • you need health information or reassurance about what to do next.

For less urgent health needs, contact your GP or local pharmacist in the usual way.

If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.

For immediate, life-threatening emergencies, continue to call 999

How does it work?

Dialling 111 will get you through to a team of fully qualified advisers. They will then ask questions to assess the symptoms and give you the healthcare advice you need or direct you to the right local service. This could be at A&E, a minor injuries and illness unit, an out of hours doctor, a district nurse or an emergency dentist – or it may be something as simple as a late night chemist.

Where possible the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to. If they think you need an ambulance, they will send one immediately – just as if you had originally dialled 999.

NHS 111 documents available to download

  • 111 information leaflet
  • Easy read leaflet
  • To download NHS 111 information in a different language please visit the NHS Choices website.

Typetalk / Textphone

NHS 111 is available via textphone so that people with communication difficulties or impaired hearing are able use the NHS 111 service.

To use the Typetalk service:

  • using a textphone, call 18001 111
  • calls will be connected to the TextDirect system. The textphone will display messages to tell you what is happening
  • a Typetalk Relay Assistant will automatically join the call. They will relay your words to the NHS 111 adviser, and will type the adviser’s replies back to your textphone or computer.

Feedback on the NHS 111 Service

Comments and feedback on the 111 service you have experienced, whether they are positive or negative, are welcomed. The service is provided by South Central Ambulance Service (SCAS). Information about how to contact them is available on the SCAS website.